In some cases there are substantial benefits in going beyond simply taking a message for a job to be done. Logging direct to your system can save double-handling by our staff and yours and allow the next step in a process to occur immediately, 24x7.
Industries we support in this way include:
- Facilities Maintenance
- IT and software providers
- Web retail
Specialised systems can also automate some of the work involved with multi-step tasks and make it possible to outsource some processes and scale your business as it grows.
For example, systems can streamline work through:
- Central tracking of open jobs;
- Fault reporting, troubleshooting and allocation of service request priority;
- Showing available contractors in a service area and appointments available;
- Integration of work orders with accounting systems and quoted pricing;
- Tracking of contractor performance and complaints.