Contact By Email

Contacts

The information collected on this form is necessary for your account or service set up. Information provided will be handled in confidence; please complete as much as you can at this time.

Once we have your application, a staff member will contact you during business hours and provide a draft of your screen set up and the paperwork to confirm your account and service delivery selection.

If you need to, you can also upload .DOC, .CSV, .XLS or .PDF format files just prior to submission. Please note that fields marked * are mandatory.

NOTE - You will have the opportunity to review and edit all details just prior to submission.

Your Details

The person lodging the service application.

Title

First Name*

Last Name*

Position

Company*

Email Address*

Phone*

Mobile

Salesperson spoken to

Operational Contact

Who will be the main Operations contact for this service?

Same as "Your Details".

Title

First Name*

Last Name*

Position

Email Address*

Phone*

Mobile

Emergency Contact

This number should not be diverted to your main screen so that we can always get in contact with this person if need arises.

Name*

Mobile*

Staff

Names of employees that may be requested by callers.

Company Details

Company Contact

Legal Entity*

ABN*

Legal Identity Name*

Trading As

Street Address*

Suburb

State*

Postcode

Postal Address

Same as "Street Address".

Suburb

State*

Postcode

Phone*

Fax

General Email Contact*

Website

Company Overview*

Country*

Main Office Location Details

Please advise where practical for your business - this is standard information for operators.

Directions to office & nearest cross street

Transport

Parking

Accessibility

Office Hours

Your normal hours, excluding our supplementary coverage.

Monday to Friday

Saturday

Sunday

Timezone (if not AEST (GMT+10)

Variable Office Hours (please specify)

Accounts Payable

Send Accounts to*

Accounts Contact Person

Email Address*

Mailing Address*

Phone*

Purchase Order (If applicable)

Trade References

Other businesses or contractors that extend credit to you or this business. e.g. landlord, subcontractor, supplier (but not large utilities, which won't give references). Please note where no reference is supplied a Service Bond may be levied.

Contact Person 1*

Phone 1*

Company Name 1*

Contact Person 2*

Phone 2*

Company Name 2*

Call Handling

Greeting*

Hint: How you would like to announce your company to callers

How to handle calls*

Hint: A brief description of how our operators should handle different call types. If you require more complex call handling that what the Call Handling fields allow here please attach a file with the Call Handling details in the Attach Document section below.

Product Information

A brief overview of products or services provided by your company, with pricing, if appropriate.

FAQs

Questions callers frequently ask, and answers for them. Click the Add FAQ button to add a Frequently Asked Question

Rosters

Hint: As appropriate; if complex please discuss with us at set up.

Other Contacts

Hint: List any contacts, apart from staff, that callers may need to know

Attach Document

Files up to 2MB can be uploaded in DOC, PDF, XLS and CSV formats.

Select a file.

How would you like to send messages?

Messages can be sent several ways at once but please note that SMS messages are limited to 160 characters and pager messages may also have limits.

Name 1

Email Address 1

Mobile 1

Name 2

Email Address 2

Mobile 2

Name 3

Email Address 3

Mobile 3

Name 4

Email Address 4

Mobile 4

Name 5

Email Address 5

Mobile 5

Name 6

Email Address 6

Mobile 6

If you require more message sending options than allowed here, please contact one of our customer liasons.

Call Routing

How will your calls come to us?

Diverting from your mainline, national number or mobile

Own 1300/1800/1900 number anchored to Well Done

Well Done to supply a portable 1300 or 1800 for your service

When will your calls come to us?

We will answer your calls whenever you send them to us and Client Services will discuss your options with you later, but chiefly, you expect that we will receive:

All your calls all the time (i.e. your line or lines will be anchored at Well Done)

After hours calls

Overflow calls during business hours

Calls as convenient (e.g. staff meetings etc)

How many of your calls might come to us per week?*

Even a rough estimate will help us roster staff to support your service.

Approximate calls per week

Other information relevant to call volumes

Once you confirm your service we can set up your screens here. Bear in mind that for complex services we may need to schedule some operator training to support your service. However, again, your estimate will help us plan our rosters.

I would like to start the service

Please use DD-MM-YYYY format

Yes, I have read and agree to the Terms & Conditions*.

Service Application

Contacts

Your Details

Operational Contact

Emergency Contact

Staff

Company Details

Company Contact

Main Office Location Details

Office Hours

Accounts Payable

Trade References

Call Handling

How would you like to send messages?

Call Routing

How will your calls come to us?

When will your calls come to us?

How many of your calls might come to us per week?*

I would like to start the service