Call centre agent making outbound contact with your customers.
Engage with your Customers

Engage with your

Outbound Services

Outbound telephone contact can be an effective way to stay in touch with your existing customers or support your sales and marketing efforts. However, trying to manage this in-house is fraught when staff have existing responsibilities that always seem to have a higher priority.

Outsourcing this work is more manageable, cost effective, and achieves more consistent and measurable results.

Typical Uses

Typically, our clients use our outbound call centre to improve their services, conduct research, retain customers, or support their teams.

Quality Customer Experience

Surveys for Quality Assurance

Proactive Customer Care

We can carry out your Surveys for you

Stakeholder Feedback

Reputational Risk management

Use the outbound service for Customer Engagement
Customer Care is ingrained in all we do

Renewals & Sales enquiry followup

Database updates & Project Work

Support your customers

Easy to Manage

We can help script and structure outbound campaigns and run a pilot sample, so that you have a clear idea of the strike rates and costs for budgeting and scheduling projects. Client Services can help you manage stand alone, ad hoc or rolling projects along with any other customer services you have with us.

Industry Solutions

Outbound calls are scripted to suit the kinds of people you need to contact and structured to suit your operations.

Communication about the reason for the call must be clear and the tone should reflect the relationship of the parties. Privacy compliant contact is managed to enhance your organisation’s reputation and achieve business goals.

Virtual Reception   |   Escalation Support   |   Corporate Services



Head Office:
1300 551 796
1800 935 536
1300 047 885
+61 3 9895 0000
ABN 26 138 486 478
Level 5, 520 Collins Street Melbourne Vic 3000
PO Box 5010 Nowra DC NSW 2541