Engage with your
Outbound telephone contact can be an effective way to stay in touch with your existing customers or support your sales and marketing efforts. However, trying to manage this in-house is fraught when staff have existing responsibilities that always seem to have a higher priority.
Outsourcing this work is more manageable, cost effective, and achieves more consistent and measurable results.
Typically, our clients use our outbound call centre to improve their services, conduct research, retain customers, or support their teams.
Surveys for Quality Assurance
Proactive Customer Care
Reputational Risk management
Renewals & Sales enquiry followup
Database updates & Project Work
We can help script and structure outbound campaigns and run a pilot sample, so that you have a clear idea of the strike rates and costs for budgeting and scheduling projects. Client Services can help you manage stand alone, ad hoc or rolling projects along with any other customer services you have with us.
Outbound calls are scripted to suit the kinds of people you need to contact and structured to suit your operations.
Communication about the reason for the call must be clear and the tone should reflect the relationship of the parties. Privacy compliant contact is managed to enhance your organisation’s reputation and achieve business goals.