Many companies now provide their customers web-enabled access their services, so the range of activities that can be handled on websites can go far beyond a simple business card, product brochure or self-service ordering.
A national 24x7 telephone number provides a measure of reassurance to people browsing your website. On a WebAssist Service we can offer 24x7 contact centre support for your web based systems without the hassle and overheads of employing staff yourself.
We can handle all your calls all the time, after hours or whenever convenient - outsourcing gives you the flexibility to vary your workforce with demand.
Where you employ more skilled staff, it makes sense to stream the work and outsource the simpler tasks wherever you can. For example, we can –
- Guide callers through a process or provide support;
- Log orders and process payments for mass media advertising campaigns;
- Provide premium customer care; log an enquiry, survey, data, order or service request into a system;
- Respond to routine website enquiries, support Live Chat or even generate standard quotations.