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Well Done supports a range of businesses in the tourism industry.

Typical service functions

Note: Higher service levels provide additional features and options. You are free to change between services without penalty.

Live Call Answering Service

  • Answer FAQs, log sales enquiries
  • Switchboard services to individuals, departments, branches or business affiliates
  • Flexible call handling – e.g. you can use your Client Portals to post late notices direct to operators handling your calls, or revise files on your screens with the latest information about festivals and events

WebAssist Service

  • We can link to your websites to lookup information and answer caller FAQs about regions, events or festivals. We could also take bookings and credit card payment for accommodation or tours;
  • We can log requests for travel and tourist brochures direct to your website or on a database that we can develop for you
  • We can also conduct caller surveys.

Back Office Outbound

  • Database cleansing or data entry
  • Customer Service follow up calls
  • Conduct market research into an industry
  • Help desk, live chat and email enquiry response

Roster Lookup, Escalation Support Service

  • Tourism Infoline through to emergency support

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