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Telco and Technical

Well Done supports clients in these industries through general reception and on call support services. Where call volume is sufficient, we may also log into your CRM to ticket requests for service.

Typical service functions

Note: Higher service levels provide additional features and options. You are free to change between services without penalty.

Live Call Answering Service

  • Answer FAQs and capture key sales enquiry data
  • Distinguish responses to multiple marketing campaigns of a similar nature
  • Connect callers to relevant person, department or nearest branch, agent or stockist
  • Flexible handling by urgency or call type

WebAssist Service and Roster Lookup, Escalation Response Service

  • Logging orders and payments to your website
  • Help desk with CRM access to log requests for service
  • Option to escalate some calls to staff or contractors on call

Back Office Outbound

  • Database cleansing or data entry
  • Customer Service or debtor follow up calls
  • Conduct market research into an industry
  • Help desk, live chat and email enquiry response

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