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Service Application

  • Contacts
  • Company Details
  • Call Handling
  • Call Routing


The information collected on this form will provide the necessary background information for your service set up. Please complete as much of the information as you can at this time.

Once we have your application, a staff member will contact you during business hours and provide a draft of your screen set up and the paperwork to confirm your account and service delivery selection.

If you need to, you can also upload .DOC, .CSV, .XLS or .PDF format files just prior to submission. Please note that fields marked * are mandatory.

NOTE - You will have the opportunity to review and edit all details just prior to submission.

Your Details

The person lodging the service application.


First Name*
Last Name*
Email Address*
Salesperson spoken to

Operational Contact

Who will be the main Operations contact for this service?


First Name*
Last Name*
Email Address*

Emergency Contact

This number should not be diverted to your main screen so that we can always get in contact with this person if need arises.



Names of employees that may be requested by callers.

Company Details

Company Contact

Legal Entity*
Legal Identity Name*
Trading As*
Street Address*

Postal Address*

General Email Contact*
Company Overview*


Main Office Location Details

Please advise where practical for your business - this is standard information for operators.

Directions to office & nearest cross street

Office Hours

Your normal hours, excluding our supplementary coverage.
Monday to Friday
Timezone* (if not AEST (GMT+10)
Variable Office Hours (please specify)

Accounts Payable

Send Accounts to*
Mailing Address*
Email Address*
Purchase Order (If applicable)
Accounts Contact Person*

Trade References

Other businesses or contractors that extend credit to you or this business. e.g. landlord, subcontractor, supplier (but not large utilities, which won't give references). Please note where no reference is supplied a higher Service Bond may be levied.

Contact Person* Phone* Company Name*


Call Handling

How you would like to announce your company to callers
How to handle calls*
A brief description of how our operators should handle different call types. If you require more complex call handling that what the Call Handling fields allow here please attach a file with the Call Handling details in the Attach Document section below.

Product Information
A brief overview of products or services provided by your company, with pricing, if appropriate.
Questions callers frequently ask, and answers for them. Click the Add FAQ button to add a Frequently Asked Question

As appropriate; if complex please discuss with us at set up.
Other Contacts
List any contacts, apart from staff, that callers may need to know
Attach Document
Files up to 2MB can be uploaded in DOC, PDF, XLS and CSV formats.
Select a file.


How would you like to send messages?

Messages can be sent several ways at once but please note that SMS messages are limited to 160 characters and pager messages may also have limits.

Name Email Address Mobile Fax Pager

If you require more message sending options than allowed here, please contact one of our customer liasons.

Call Routing

How will your calls come to us?

  •   Diverting from your mainline, national number or mobile
  •   Own 1300/1800/1900 number anchored to Well Done
  •   Well Done to supply a portable 1300 or 1800 for your service

When will your calls come to us?

We will answer your calls whenever you send them to us and Client Services will discuss your options with you later, but chiefly, you expect that we will receive:

  •   All your calls all the time (i.e. your line or lines will be anchored at Well Done)
  •   After hours calls
  •   Overflow calls during business hours
  •   Calls as convenient (e.g. staff meetings etc)

How many of your calls might come to us per week?*

Even a rough estimate will help us roster staff to support your service.

Approximate calls per week

Other information relevant to call volumes

Once you confirm your service we can set up your screens here. Bear in mind that for complex services we may need to schedule some operator training to support your service. However, again, your estimate will help us plan our rosters.

I would like to start the service

Please use DD-MM-YYYY format.

Yes, I have read and agree to the Terms & Conditions*.