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Diary Management

When you outsource your telephone calls to us on this service it's just like having your own receptionist handling your bookings - 24x7.

We get the significant details about how you want your appointments booked and answers to common questions and book appointments to a common web calendar that you can also access so that there's no confusion or overlap.

Your appointments are handled by a small team of Diary Specialists for more personalised service. Cancellations or rescheduled appointments? Multiple practitioners or clinics? Reminders or special requests? We tailor the service to suit the way that you work.

We can handle your calls all the time or just when it suits you. Whether you work solo or even have a receptionist some of the time, this is a flexible solution that will meet your customers' expectations of excellent customer service all the time.

This service is suitable for all kinds of service professionals, including:

'I have been using Well Done for about 3 years as my virtual receptionist. I highly recommend this service.' – Donna Cook, Perpetual Movement