Our general booking services differ from our appointment taking for individuals in a set location because in there may be a number of other considerations to take into account.
For example -
- Ticketed bookings are limited to a venue or tour and there may be different pricing for position, distance or group bookings.
- Booking in service calls at various locations requires checking the service area and allowing for distance and travel time to calculate the next available appointments.
- Unticketed bookings to venues with capacity limits - we have a simple database application that can be set up to handle RSVPs for recurring events such as product launches.
Usually booking services require use of a web based system to take into account these variables, enter payment by credit card and assign the booking.
Well Done logs into many client systems to handle complex services. If you have such a requirement we would be pleased to assess your system for call centre use and advise on any agent training it may require.
We can also handle website bookings on simple systems designed for use by the public.
Another service option is Event Support. If you are organising an event such as a product launch or a seminar you may need to register RSVPs, answer questions or organise telephone follow up to ensure attendance.
Please contact us for a quote on our complex services.