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Alternative Health

Our reception services for alternative health practitioners offer a closer working relationship because our diary specialists really get to know your business. Calls are typically handled by a smaller pool of diary specialists for a more personal touch.

Typical service functions

Booking Services

  • We can handle your reception all the time or provide after hours and overflow support
  • Sales enquiry capture – distinguish new from existing clients
  • Triage your calls - answer FAQs but refer urgent or complex enquiries to you as required
  • Make, change or cancel your appointments
  • Automatic SMS reminders 24 hours’ prior to appointments

We can also reschedule existing appointments on occasion when your plans change unexpectedly, just as your in-house receptionist would.

In addition to the hours and cost information that we need to make your bookings, we ask you for detail about your practice, practitioners and specialities and routinely use this information in our dealings with your clientele.

We both book to a common web calendar to avoid overlap and double-bookings. This can either be a stand alone calendar like the demo version on our website, or a restricted view web calendar that is part of a complete practice management system like eAlth. Either system offers automatic SMS reminders for your clients 24 hours prior to the appointment.

You can divert your calls to your answer-point on our system or we can provide a portable 1300 number for your service and answer all your calls.

Our clients include osteopaths, chiropractors, physiotherapists, podiatrists, masseurs, acupuncturists, naturopaths, herbalists, homeopaths, medical intuitives, holistic medicine therapists, psychologists and counsellors.

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