Solutions
Practice Support New & Existing Customers.
Solutions List
Allied Health
Managing Appointments
Allied Health practitioners have a few options to manage their availability. Finding the right reception mix for each practice is essential for success.
Personal touch
A receptionist on site can answer calls, greet customers, and do some administration.
Managing change
Hassles to cover leave and busy times.
Overheads & costs
Much higher labour and management costs.
Answering machine?
Cheap but impersonal.
Many will not use it.
Will you lose sales?
Online bookings?
Lower cost and effort for repeat bookings.
Take calls in session?
More pressure. May look unprofessional.
Customer service!
We answer questions, book appointments, and answer multiple calls at once.
Flexible support
We can help with cancellations, wait lists, and rescheduling appointments, too.
Cost effective
24x7 or as convenient.
Happily, having a WebAssist Service with us offers affordable, seamless services for practices of all types and sizes.
Cost Savings
A message service that does not enter bookings results in double handling and delayed confirmation of updates to your customers.
The extra time our virtual receptionists take to evaluate a service request, check if an area or issue is supported, and confirm an appointment, is faster and more efficient than paying staff to re-enter and complete the task. We can answer telephone calls and make bookings whenever convenient or 24x7.
Your Virtual Reception
Training, workflows, and contact centre services are structured to support service accuracy and patient confidentiality.
New and existing customers
Same day bookings
Breaks and sessions
Schedules
Locations & Hours
Specialties & Practitioners
Costs & HICAPS
New patients
Cancellations
Rescheduling
Reminders
Medical Services
These Australian call centre services may involve filtering for urgency criteria and managing contact to responders.
After Hours Medical Home Visiting Services
Manage Rosters on-call between GP clinics
Filter for patients, urgency, facilities or time frames supported
Home visiting services managed at scale over multiple areas
App with multiple levels of role based user access available for the services
Australia, trained agents
Specialists
Emergency surgery
escalation support
Communications
Healthcare & EAP
Issue Management
Systems monitoring
Custom and corporate