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Occupational Health Safety & Welfare Policy

The occupational health, safety and welfare of all persons employed within, or visiting, Well Done Contact Centres are considered to be of the utmost importance. Resources in line with the importance attached to occupational health and safety will be made available to comply with all relevant Acts and Regulations and to ensure that the workplace is safe and without risk to health.

Senior Management are responsible for:

The promotion and maintenance of occupational health and safety is primarily the responsibility of our management. Management will ensure that the appropriate policy and programs are effectively implemented in their area of control and will provide supervisors with the support to enable them to fulfil their individual responsibilities.

Supervisors (Team Leaders) and middle managers are responsible for:

Supervisors are responsible for taking all practical measures to ensure that the workplace under their control is safe and without risks to health, and that the behaviors of employees, customers, contractors, visitors and other persons contribute to a safe workplace without risks to health and safety. Supervisors will report, document and investigate all hazards, incidents and work-related risks within their area of responsibility, and conduct workplace risk assessment and monitor the effectiveness of risk control.

Employees are responsible for:

Employees are responsible for ensuring their own health and safety as well as others at their place of work. Employees shall cooperate with Well Done Contact Centres to perform their duties with minimal risk and to comply with relevant Acts, Regulations, procedures and guidelines for safe work practices.

Temporary casual staff are responsible for:

All temporary employees will be provided with a basic Well Done induction using the relevant checklist. The induction will cover essential information about Well Done procedures and facilities, including emergency and first aid arrangements. Relevant parts of the induction kit are provided. For staff rejoining Well Done the induction will focus on changes since their last engagement and a reminder of safety issues and procedures.

OHS Committee/ OHS Representative:

Occupational Health and Safety Representatives established within legislation guidelines, shall assist and support the development, promotion, consultation and communication of OHS & W policies and programs.

We expect contractors and visitors to:

Contractors and Visitors are required to comply with all The Well Done Contact Centre's policies and procedures and follow safe work practices while at The Well Done Contact Centre workplace.